Changes to cancellation policy for group exercise classes
After feedback from members, staff and class instructors, we will be implementing a change to the policy for cancelling a place on a group exercise class.
This will mean:
If you have booked a place on a morning class between 6am - 12pm and wish to cancel, you will need to give at least 8 hours notice.
If you have booked a place on an afternoon or evening class, after 12pm and wish to cancel, you will need to give at least 2 hours notice.
The reason for the change is to help members who are struggling to book into the morning classes when there are available spaces from late cancellations.
Remember that group exercise classes have limited spaces so please make sure you only book the classes you are able to attend. If for any reason you can't make the class, please cancel your booking ASAP.
If you have any questions, please speak to a member of staff at your local leisure centre. We will monitor this new change and update if any further amendments are required.