FAQs

FAQ

Membership / Class FAQs

Here you will find the commonly asked questions about our gym memberships and group exercise classes. If you can't find the answer you're looking for, email us

How do I join after purchasing a 6 week membership?

Set your password here and click on 'Forgotten your Password'. You will need to enter your email address and click 'Request Password'. You will then be emailed a link to create your password. 

Your password must be a minimum of 8 characters in the format of at least:

  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character

PLEASE NOTE: If your email address is registered in our system more than once it will ask for your Member ID too.

Join online

 

 

Where can I use my Aspire Unlimited membership?

Membership is valid at all of our Leisure Centres in Salford; Broughton, Clarendon, Eccles, Irlam & Cadishead, Ordsall, Swinton & Pendlebury, Worsley and Salford Sports Village.

View all Leisure Centre locations.

Am I tied into a contract?

We offer a couple of different options if you chose to pay by Direct Debit via your bank.

For a cheaper monthly price you can agree to be a member for a 12 month minimum term. After you have completed the 12 month minimum term the membership will continue on a month by month basis, however if you decide you no longer want to continue being active with us, you can cancel your membership from month 10 onwards by giving us 2 months written notice.

Or you can join on a monthly ongoing basis subject to a 2 month written notice period to cancel at any time. This option does have a slightly higher monthly price.

If you prefer you can pay upfront in full for an annual 12 month membership. 

(For full details of how to cancel please see 'How do I cancel my membership?').

What do I need to bring in to join?

If paying by Direct Debit

You will need to pay your first month’s membership fee plus the joining fee (if required) over the counter at the time of joining.

You must be aged 16 years or over and provide proof of your address and signature on two different documents e.g. driving license and credit/bank card.

If you are applying for a Concession / Corporate membership

You will need to see the following proof that you qualify:

Full-time StudentsA  letter from your college / university showing you are currently enrolled on a full time course (student cards not accepted).
Full-time CarerYour Carers allowance notification letter.
If you are aged 60-69 years of ageProof of your date of birth.
BenefitsYour most recent benefit award letter.
CorporateYou need to provide proof you are an employee of one of the companies on our approved Corporate list.

 

What times apply to the Aspire Off Peak membership?

Off peak membership allows access as per an Aspire member,  Monday – Friday,  9am to 4pm and anytime Saturday & Sunday.

Off Peak members may use the facilities outside of these hours but will be charged Freedom+ pay as you go prices for activities.
 

Can I swap from being a full paying Aspire member to Off Peak?

Yes you can if you are paying by Direct Debit, simply complete an amendment and new Off Peak membership agreement form at reception. Your membership will then be swapped over and payments reduced as of the next available payment date.

Can I put my Aspire membership on hold if I become ill or go away on holiday?

You can apply in writing to suspend (freeze) your membership free of charge if you are unable to use the centre through serious illness, injury or unforeseen circumstances for a period of greater than 1 month and can provide proof (such as a medical letter). You can apply to freeze for illness or injury at reception in site or email collections@scll.co.uk.

We are sorry but we do not offer the option to freeze to Junior, Armed Forces or Ordsall only one month members.

You can apply in writing to suspend (freeze) your membership for any other reason for a period of no less than 1 month up to a maximum of 6 months for a fee of £50 per month. To apply to freeze for any other reason please email collections@scll.co.uk

Do I have to answer any health questions or get a doctors note before I can join as a member?

No we won't ask you lots of health questions or require a Doctors note. We will simply ask you to read and sign a short Health Commitment Statement before you may use the gym to ensure you are ready to start exercising. Once completed one of our qualified fitness instructors will carry out a welcome induction with you to make sure you know how to use the equipment safely.

Customers who make us aware that they have a serious health condition when completing the Health Commitment Statement, such as a heart complaint or high blood pressure, will be offered a referral to our Active Lifestyles Team who can provide you with additional support and advice.

If you do not wish to take up the offer to be referred to our Active Lifestyles Team you are welcome to use the facilities or join as a member as per normal once you have undertaken a welcome induction with one of a level 3 (or above) fitness instructors, this may be subject to staff availability.

Can I pay for a membership over the counter each month?

If aged 11 to 17 years old or a member of the UK Armed Forces then yes you can purchase a monthly pass over the counter, otherwise you can purchase a 12 month annual membership or pay monthly via Direct Debit from your bank.

Can Aspire members bring friends along to use the facilities?

Yes we offer a day pass that people can purchase when attending with an Aspire member (the current price is available from reception). Or they may pay our standard pay as you go prices for any activity.

Please note if a member books a badminton or squash court there is no extra charge for the people attending to play with them (up to 3 others for badminton and 1 other for squash). 

Do I get a discount on membership fees if I am on benefits?

Yes if you claim any of the following: Income support, Council Tax Benefit, Housing Benefit, Job Seekers Allowance, Incapacity / Employment Support Allowance or Working Tax Credits (below a single income of £10,000 or a joint income of £12,500). Proof must be provided, please see the ‘what do I need to bring in to join question’ above.

Do I get a discount if I am disabled?

No but please see the question regarding qualifying benefits above.

Do you have somebody available to show me how to use the machines in the gym?

Yes we do, we will require you to undertake a gym induction before you start using the equipment, where a member of our team will show you how to use the machines. This induction is free to Aspire members.

Is there anybody on hand to offer advice as to what exercise or equipment I should be using?

Yes you can book a personal programme session with a member of our team who will be able to write up an exercise routine based on your personal requirements. You can then book regular follow up reviews on an ongoing basis. These sessions are free to aspire members.
For that extra motivation Aspire members receive a free Personal Trainer session.

What happens if I lose my membership card?

You must bring your membership card on every visit. If you lose your card you may purchase a new one from reception.

How do I cancel my Aspire membership?

If you are on an Annual membership paid via Direct Debit

You can cancel your membership from month 10 onwards by giving us 2 months written notice. You may either complete a cancellation form at site reception or complete the online form.

If you have suffered a serious illness or injury that prevents you from using the membership for the remainder of the minimum term you may apply to cancel your membership without the requested 2 months notice by emailing us with the relevant proof.

If you are on a monthly ongoing membership paid via Direct Debit

You can cancel at anytime by giving us 2 months written notice. You may either complete a cancellation form at site reception or complete the online form.

If you have suffered a serious illness or injury that prevents you from using the membership you may apply to cancel your membership without the required 2 months notice by emailing us with the relevant proof.

If you are on a Junior monthly ongoing membership paid via Direct Debit

You can cancel at anytime by giving us written notice. You may either complete a cancellation form at site reception or complete the online form.

If you are on a paid upfront 3 or 12 month membership

If you have suffered a serious illness or injury that prevents you from using the membership for the remainder of the membership period you may apply to cancel your membership without the required 2 months notice by emailing us with the relevant proof.

Do you offer a family membership?

We prefer to offer individual memberships that can be more suited to the needs of the people involved. Also by offering juniors the option to purchase monthly memberships as and when required this avoids the parent/guardian being tied in to paying for a membership for their children that they may not be using.

I am currently a Freedom member can I join as an Aspire member?

Yes you can and if you have had your Freedom membership for over 2 months and made at least 12 visits you will not have to pay the joining fee!

Can I change the date my Aspire membership payment comes out of the bank?

Yes you can by contacting our collections department at collections@scll.co.uk however payments must come out on either the 1st or 15th of the month.

Can I try you out before joining?

Yes you can request a Free Gym & Swim pass by emailing info@scll.co.uk. This will give you access to any of our 8 leisure centres for a day so you can use the facilities before committing to a membership.

You can also pay as you go for any of our activities and if you decide to join as an Aspire member within a week of having your gym induction we will deduct the induction fee from your first months membership fee.